Customer Reviews

- Save Yourself the Grief - - Dale - 3/4/2013 - comment
Mike, the owner, seems very personable, however, his follow through is extremely poor. The rates are good, but I was never truly clear that we were actually covered as everything I received appeared to be a photo copy, not at all professional. It was very difficult to get follow through on our transactions for auto, home and umbrella insurance policies. After about two months of trying, I insisted on a meeting and was finally able to get things wrapped up...or so I thought. Two months later, our bank notified us that our check for the umbrella policy had never been cashed. I called to find out what had happened and Mike said he'd noticed that and planned to call me that week. Uh...right. Okay, so I put a stop on that check and sent another asking that he notify me when it arrived. He agreed to do so. Two weeks later, nothing. I called and got some story about how the check had been delivered next door and he had only just received it. Well, the story goes on with more promises, all broken. Six months into this, he still had not processed our check. So, I finally cancelled all our policies and moved us to a company that actually acts like they want our business. If Atlantic Charter was this difficult, imagine if we actually had a problem and needed to make a claim. YIKES! All in all, very scary.

write your review