Customer Reviews

- Lazy and Self-Serving - - Robert Dunbabin - 4/3/2014 - comment
We run a 20+ employee company and working with Mr. Goerlitz has been a nightmare. When Mr. Goerlitz called this year, a little before the renewal deadline, I informed him that the employees and I were greatly dissatisfied with our plan with the HMO network we were in, and that we wanted a more robust insurance plan with a HSA (health savings account) feature. Well Mr. Goerlitz wasn’t available for a few days then, and refused to send us the options on alternative plans, until early evening on the night before we were scheduled to meet. When I called Mr. Goerlitz the day after our meeting, he informed me that it would not be possible switch plans to what I selected, as the deadline to do so passed upon the day that Mr. Goerlitz had scheduled the meeting for. Mr. Goerlitz emailed us the renewal form for the HMO that we did not like and refused to communicate, later sending an angry letter of resignation. Well, I was forced to renew, for one month, but found another broker. The new broker informed me that Goerlitz’s Compass Consulting earned a 5% commission with the HMO but would only earn a 4% commission with a HSA account with the company that I wanted. This new broker sent us comparisons a week prior to our meeting. When Mr. Goerlitz discovered that I had accepted his resignation and removed him from our renewal, he twice emailed me with policy information that met my previous request. Mr. Goerlitz seems burnt out. Companies would do well to avoid doing business with this man.

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