Customer Reviews

- ACTS IN BAD FAITH - - Anonymous user - 6/22/2013 - comment
Mr. Kingsley acts for the purpose of defrauding the policyholder out of their rights under their auto insurance. To begin with he gives the policyholder a bogus reason for not meeting the insured at the body shop that has already examined the damage to the vehicle. He promises the insured at their home, instead of the body shop, that he will speak to the body shop before writing an appraisal. He will not. Then, after faxing his appraisal to the body shop that is familiar with necessary repair and the body shop contacting him to point out the deficiencies in his appraisal, he refused to correct the appraisal. The body shop has to leave a detailed message on his answering machine to as much as communicate the deficiencies. He refuses to return the call and to correct his appraisal. Then, as if he hasn't lost all credibility at that point, he tells the insured that AFTER the work begins, IF there are deficiencies in his appraisal, he will then speak to the body shop. Another words, the insured should initiate a job that insured knows has not been approved by the insurer based on his appraisal, to pay for the repair in large part, or for the repair shop to not be paid. In the decades of owning a vehicle and dealing with insurance companies, never have I experienced commercial bad faith such as this company engages in. He works independently and is not an employee of an insurance company. Should your carrier attempt to assign him to a claim, REFUSE to accept this assignment. You will lose hours in stressful back and forth with the repair shop and carrier, as his purpose becomes clear to you. When confronted with it, he will not respond. He also takes positions that are not plausible. He knowingly lies to the insured. His appraisal will be rejected after time and energy is squandered and the claim process has to start again.
     Bob Kingsley - 11/12/2013 - I am Bob Kingsley, the owner of King Enterprises and unlike anonymous, lying cowards who post libelous words and then hide behind them, I happily stand in front of my words. We have been in this business for 35 years. If we acted in the manner in which this libelous, anonymous coward states, we would not have survived this long, so please, take what this low-life has to say with a grain of salt. We service many insurance carriers and we pride ourselves in dealing honestly, fairly and in a forthright manner with everyone in the equation when it comes tome to promptly and fairly settling an insurance claim. We inspect vehicles at the pleasure of the schedule and location of the vehicle owner, no one else. NYS law and regulation require us to arrive at an agreed upon price with the repair facility the vehicle owner chooses. What the cowardly writer claims we are doing is impossible to be happening and us to still have any clients. Many times when the 1% of bad actors get caught defrauding insurance carriers, they lash out against those of us who have caught them in the past. Cowardly, price-gouging thieves who make their livings fleecing insurance carriers give the 99% of good, honest, hard-working shops a bad name and I am glad to work with you all. For the sake of the reputation of this industry, it is up to you folks in the business to police these bad actors so they don't continue to taint you all with their bad reputations. You know who these folks are and so do I. Cowards act in the dark, hiding their identity. I am proud of my business, my work and my reputation.

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